Shipping policy
Shipping Policy
At Plooshie Pillow, we aim to deliver your cute companions as quickly and smoothly as possible. Please read our Shipping Policy carefully to understand how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days after your order confirmation email is received, excluding weekends and public holidays. You will receive a notification with tracking information once your order has shipped. Please note that processing times may be slightly extended during high-demand periods, promotions, or holidays.
Shipping Times
We ship worldwide! Estimated delivery times are as follows:
- Standard Worldwide Shipping: 6–12 business days
These timeframes are estimates and not guarantees. Delays may occasionally occur due to customs processing, carrier issues, weather conditions, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Tracking Information
Once your order has shipped, you will receive an email with your tracking number. Please allow 24–72 hours for tracking information to update. If you don't receive your tracking email, please check your spam folder or contact us at plooshiepillow@gmail.com.
Customs, Duties, and Taxes
Plooshie Pillow is not responsible for any customs fees, import taxes, or duties that may be applied by your local customs office. These charges are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. Plooshie Pillow is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your address, please contact us immediately at plooshiepillow@gmail.com. Address changes cannot be guaranteed once an order has been processed.
Lost or Delayed Packages
If your package appears to be lost or delayed, please don't hesitate to reach out to us. While we are not responsible for carrier-related delays, we will do our best to assist you and find a solution whenever possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at: plooshiepillow@gmail.com www.plooshiepillow.com